泳道流程图

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泳道流程图（Swimlane Flowcharts）

　　泳道流程图（Swimlane Flowcharts）是一种反映商业流程中人与人之间关系的特殊图表。

　　⑴泳道流程图有助于分清在流程过程中各人工作范围；

　　⑵泳道流程图有助于研究流程中人与人或工作小组与工作小组间的交接动作。

　　⑴点出参与该流程的不同人员或工作功能，将他们列在海报或白板的左边或上方；

　　⑵透过脑力激荡列出流程中的步骤，并将其写在帖纸上；

　　⑶一一探讨这些步骤，并将贴纸贴在适当的泳道上；

　　⑷运用此结果来激发讨论应如何改善工作流程。

　　Swimlane Flowchart Example– Student Registration

　　One of the things that I found very useful when learning about swimlane flowcharts was looking at real world examples that I could learn from. This example, which I modified from a post on camagazine, shows the before and after of a simple student registration process that was improved by utilizing swim lane flow charts.

　　Here in the before image (click on it to open bigger) you can see the simple process. A student submits a registration and ultimately they get either an acceptance letter or a rejection letter:

　　Swimlane Flowchart Example - Before

　　You can see how useful it is to draw this business process up in a swimlane flowchart because in doing so it becomes obvious where the opportunity for improvement is – two different groups (lanes on the flowchart) are writing rejection letters. Why not improve the efficiency and effectiveness of the process by having only one group write the rejection letter.

　　And that is what you will see in the after image of the process, after business process improvement: Swimlane Flowchart Example - After

　　Swimlane Flowchart Example - After

　　This was a very simple swimlane flowchart example yet I think it shows very clearly how these flowcharts can be used to improve a process. I hope you found it helpful.

　　By the way, I created these example flowcharts in Excel. I’ll be writing a post later about how to do that very easily – if you are interested in learning more be sure to subscribe to my RSS feed (it’s free!) so you never miss a post.

　　案例：采购订单流程

　　泳道流程图在纵向上是部门职能，横向是岗位（有时候横向上不区分岗位）。绘图元素与传统流程图类似，但在业务流程主体上，通过泳道（纵向条）区分出执行主体，即部门和岗位来。