《六西格玛之路》

《六西格玛之路》(The Six Sigma Way)

• 作　　者:彼得·潘蒂(Peter S. Pande et al), 罗伯特·纽曼Robert P. Neuman, 罗兰·卡法那夫(Roland R. Cavanagh)
• 出 版 社：麦格劳·希尔公司(McGraw-Hill)
• 出版时间：2000

　　The Six Sigma Way reveals how GE, Motorola, and numerous other companies are successfully using Six Sigma to fine-tune products and processes, improve performance, and increase profits. Now you can read the roadmap for implementing Six Sigma in your manufacturing or service organization.

　　《六西格玛之路》用指导真实世界的方法解开了6σ管理法之谜。对于任何想实施6σ管理法的公司来说，买一本《6σ管理法：追求卓越的阶梯》绝对划算。《六西格玛之路》介绍了公司 6σ管理法的实施、领导、培训过程中将遇到的各种难题以及对策。它关注的焦点是6σ管理体系的重要步骤和质量改进活动。无论你是6σ管理法的门外汉，还是以对其有深刻认识的行家，本书都使你获益匪浅。6σ管理法将帮助你把公司推向巅峰。

• Preface
• A Guide to the Six Sigma Way
• Acknowledgments
• PART 1
• An Executive Overview of Six Sigma
  • Chapter 1:A Powerful Strategy for Sustaied Success
  • Chapter 2:Key Concepts of the Six Sigma Sytem
  • Chapter 3:Why Is Six Sigma Succeding Whre
  • Total Quality " Failed"
  • Chapter 4:Applying Six Sigma to Service and Manuactuing
  • Chapter 5:The Six Sigma Roadmap
• PART II
• Gearing up and Adating Six Sigma to Your Organization
  • Chapter 6:Is Six Sigma Right for Us Now?
  • Chapter 7: How and Where Shoule We Start Our Efforts?
  • Chapter 8:The Politics of Six Sigma:Preparing Leadrs to Launch and Gu9de the Effort
  • Chapter 9:Prepating Black Belts and Other Key Roles
  • Chapter 10:Training the Organization For Six Sigma
  • Chapter 11:The Key to Successful Improvement
    • Selcting the Right Six Sigma Projects
• PART III
• Implenenting Six Sigma:
• The Roadmap and Tools
  • Chapter 12:Identifying Core Processes and Key Customers
  • Chapter 13:Defining Customer Requirements
  • Chapter 14:Measuting Current Prquirmance
  • Chapter 15:Six Sigma Profess Improvement
  • Chapter 16: Six Sigma Process Design/Redesign
  • Chapter 17: Expanding Integrating the Six Sigma
  • Chapter 18: Advanced Six Sigma Tooks:An Overview
• Conclusion:Twelve Kdys to Success
• Appendix
• Glossary
• References
• Endnotes
• Index